Veolia is one of the world's largest environmental companies. They are responsible for optimizing water treatment for 500,000+ global business clients.
One of their big wins in 2025 came from just a few hours west of their US headquarters in Boston. The city of Holyoke, MA announced a new 10-year service agreement with Veolia. The contract covers wastewater treatment for more than 40,000 homes and businesses.
They will also roll out Hubgrade, an AI system that cuts energy costs and improves efficiency.
This year marks two decades of dedicated collaboration between these providers. Time alone doesn't build this trust; it takes efficiency and smart risk mitigation.
Why Risk Mitigation Matters
Public health and safety are key concerns when managing municipal infrastructure. However, well-run government services are crucial for economic and community growth.
Community Impact of Wastewater Treatment
- Removing harmful contaminants
- Preventing local water body pollution
- Reducing energy costs
- Protecting against flooding and extreme weather stressors
The challenge is that equipment is aging while replacements are becoming more costly. Strategic asset management is a must if cities want to deliver on their promises and reinvest in service improvements.
What MVP One Delivers
Veolia merged with Suez Water, the managing company for the Holyoke project, in early 2022. MVP One, however, has been the sole CMMS vendor for the last 12 years.
"Without a CMMS, you can use a spreadsheet and track assets that way. But MVP One is much easier because it does a lot of the legwork for you." Said Project Manager Jason Swain.
Mitigate Infrastructure Risks with Smart Asset Management
- Work Orders: Veolia can access serial numbers and work order history when an asset goes down.
- Asset Tracking: MVP One monitors stop/start increases leading to wear and tear. These insights help Veolia strategize repairs and save energy costs.
- Inventory Management: Attach replacement parts to assets for fast procurement and stock tracking.
- KPI Reporting: Performance reports are customizable for full visibility into efficiency efforts.
Great CMMS features are only half of the equation. MVP One backs its software with live, expert-driven support.
"Anytime we've reached out, (customer service) has been top-notch. They've been able to solve all issues that we've brought forward." Said Swain.
What Veolia Earns
The 10-year contract extension with Holyoke marked a major success in risk management. Alongside this win, Veolia achieved a 30% corrective and 70% preventive maintenance balance.
The outcome isn't just efficiency but transparency. MVP One's CMMS solutions build trust between Veolia and Holyoke. This gives both teams confidence to expand public services with Hubgrade technology.
"Holyoke remains committed to pioneering sustainable environmental solutions that support our community's growth and protect our natural resources. This partnership with Veolia exemplifies our dedication to innovation, efficiency, and environmental stewardship - creating a cleaner, healthier future for all residents." Said Mayor Joshua A. Garcia in a recent press release.
MVP One enables Veolia to streamline workflows and deliver high-performing services to Holyoke. That reliability extends to the municipality and earns the buy-in of residents, keeping infrastructure strong and communities thriving.
Reliable municipal services start with operational visibility. Join the community leaders transforming public services with smarter maintenance tools. Book your demo today!
